Business Store Hours
- Tic Tac Watch retail stores are conveniently open from 8:30am - 20:00pm 7 days a week.
E-mail and Mailing List
Brands at Tic Tac Watch Company
- How many brands are sold at Tic Tac Watch?
- I do not see the brand that I am looking for at Tic Tac Watch. Can you help me find it?
- Can I place a special order?
Method of Payment
Policy for Exchanges and Returns
Warranty
Added Services
Service Center Locations
- Where can I go for maintenance of my timepiece?
- Where do timepiece repairs take place?
- Why should I go to an authorized service center?
Antique Watches
- How do you calculate the value of a contemporary watch sold, unworn, a few days after purchase?
- How do you calculate the value of an "antique" watch, restored or not, and what does the term antique cover?
- Some pocket watches are signed Berthoud or Cartier. These are genuine watches signed by homonymous makers. Does this increase their value?
E-mail and Mailing List
Can I receive updates on the latest updates and events at Tic Tac Watch?
Absolutely! To join our mailing list, please visit here. You will receive a preferred Tic Tac Watch newsletter.
Brands at Tic Tac Watch
How many brands are sold at Tic Tac Watch?
Tic Tac Watch offers more than 15 brands in over a different hundred styles. To purchase a timepiece, please visit our stores and one of our associates will be happy to assist you. If you do not find the a particular style you are looking for, chances are that we can special order it for you.
I do not see the brand that I am looking for at Tic Tac Watch. Can you help me find it?
Tic Tac Watch offers more than 15 brands in over a different hundred styles. Chances are you will find something you like. If you do not find the a particular brand you are looking for, it may be possible to find it for you. Please visit our stores and one of our associates will be happy to assist you. Please click here to see a list of our store locations.
Tic Tac Watch is pleased to accept special orders on timepieces. You can order your special timepiece at your nearest Tic Tac Watch location and one of our associates will be happy to assist you.
Method of Payment
Tic Tac Watch and the OMEGA Boutique glady accepts Cash (currencies of USD or VND), MasterCard, Visa, American Express and Discover. Tic Tac Watch does not accept personal checks, travelers cheques or money orders.
Policy for Exchanges and Returns
Tic Tac Watch will provide an exchange for equal or greater value (within 48 hours only) provided merchandise has not been worn, altered, special ordered or purchased on special sale. No refunds are accepted for purchases made at Tic Tac Watch stores. All claims, returns, battery replacement or warranty service must be accompanied by your Tic Tac Watch stamped warranty card.
Warranty
Does Tic Tac Watch offer a warranty for timepieces?
Tic Tac Watch timepieces are back by the original manufacturer warranty and each warrranty differs from manufacturer to manufacturer. Please ask one of our sales associates for more information. All batteries replacements by Tic Tac Watch are guaranteed for one full year.
What is not covered under the Warranty?
Warranty does not cover accidents, misuse, abuse or neglect and is void if damage has been caused by opening the case or by repairs performed by someone other than an authorized repair service facility. The warranty does not cover straps, crystals, bracelets, crowns or cases. Battery replacement does not include regular water resistant maintenance. Regular maintenance is required to retain the water resistance of models with that feature.
Added Services
If I did not purchase my timepiece at Tic Tac Watch, can I bring it there to be serviced?
Tic Tac Watch will service all timepieces, regardless of the purchase location. Please click here to see a list of our store locations.
Service Center Locations
Where can I go for maintenance of my timepiece?
Each Tic Tac Watch location features a Service Center. Please click here for a listing of Service Center locations.
Where do timepiece repairs take place?
Tic Tac watchmakers service most timepieces in the Service Center. On occasion, a timepiece may be sent directly to the manufacturer in Switzerland. Additionally, some merchandise covered by manufacturer warranty may be sent directly to the manufacturer for maintenance.
Why should I go to an authorized service center?
Tic Tac Watch and OMEGA Service Center is a factory authorized independent service center. Our watchmakers guarantee the use of authentic parts to maintain the integrity of your timepiece.
Antique Watches
How do you calculate the value of a contemporary watch sold, unworn, a few days after purchase?
Osvaldo Patrizzi, chairman of Antiquorum: As soon as a watch is sold, it automatically comes under the category of "pre-owned watches" and loses part of its initial value. The main criteria used to calculate its value are the brand, the importance of the model, how rare it is, and whether or not it is a limited edition. Having said that, there are exceptional instances when a watch will gain in value, provided it’s a sought-after model that’s difficult to find. It’s always wise to consult an expert who will give an accurate estimate of how much the watch will depreciate.
How do you calculate the value of an "antique" watch, restored or not, and what does the term "antique" cover?
Osvaldo Patrizzi, chairman of Antiquorum: If we abide by Customs terminology, "antique" corresponds to objects that are over 100 years old. This would be the most accurate and universal definition of "antique" although one that isn’t always possible to apply. When calculating the value of a watch that is more than 100 years old, experts generally consider its condition, how rare it is, its complications or innovative features of the movement, the manufacturer, whether it is part of a specific collection, decorative features and the aesthetics of the case. They may also take into account period documents relating to the watch, although this is rare.
Some pocket watches are signed Berthoud or Cartier, for example. These are genuine watches signed by homonymous makers. Does this increase their value?
Osvaldo Patrizzi, chairman of Antiquorum: Watches such as this do exist. Already, certain watchmakers were cunning enough to try and take advantage of their illustrious contemporaries’ reputation to sell their own production. However, these apocryphal or homonymous signatures never add to the value of the watch. One might come across watches signed "Louis Berthoud", "Ferdinand Berthoud", "Abraham Louis Bréguet" or "Julien Leroy", among others. Unfortunately, collectors are sometimes taken in. This is why it’s important to learn to recognise and distinguish signatures, something which applies to the arts in general. As a reference work, I recommend Le dictionnaire des horlogers genevois, published by Antiquorum, 1998.